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    ailean: Operational AI for Hospitality

    Customer Communication, PMS Tasks, and Concierge Requests. Available 24/7 in Over 100 Languages.
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    Onboarding Wizard: Try ailean Instantly

    No setup. No integrations. Just experience the AI in action.

    Get Started

    → Set up your test hotel and watch how our AI handles real operational tasks.

    The hospitality world is moving fast — and AI is transforming how hotel teams work every day. With ailean, you get an operational AI assistant that supports your team 24/7: managing tasks, communication, reporting, and daily workflows with zero friction.

    We’ve launched a self-onboarding wizard that creates a test version of your hotel automatically — so you can see how ailean works without any major technical setup.

    Try ailean nowOr book a short call and we’ll guide you through the results  
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    Operational AI:

    Artificial intelligence, like ChatGPT, usually just provides information, but does not execute tasks. ailean changes this by being the first AI in the hospitality industry that can actually perform any task within a hotel's Property Management System.

    What ailean does:

    Communication

    ailean communicates with guests via WhatsApp around the clock in over 100 languages. With specialized training tailored to your hospitality business, ailean can answer any guest inquiries with precision.
    Book a Demo
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    Bookings and Reservations

    ailean has full access to PMS systems such as Apaleo, allowing her to handle all PMS-based tasks, from creating new reservations to checking out guests and sending their bills at the end of their stay.
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    Concierge

    ailean provides up-to-date information on local weather, restaurant ratings, opening hours, and event locations. She can even call a taxi for your guests.
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    Payment

    Guests can use ailean to make payments for new bookings or settle open balances during their stays, utilizing systems such as Adyen or Stripe.
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    Communication Hub

    A lean and intuitive interface where hotel staff can easily oversee conversations and manually take over chats if ailean requests assistance.
  • Two-Way TranslationGuests and staff can communicate in any language; ailean will translate to and from English or any other language.
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  • Live AnalyticsThe communication hub displays live chats, stores all history, and provides analytics on guest behavior.
    • Book a Demo
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    Easy Onboarding

  • Step OneWe consult you on which use cases ailean can take over in your operations to be most useful.
  • Step TwoBy filling out a simple document with details about your operations, ailean learns about your processes.
  • Step ThreeAfter thorough testing, we provide you with all necessary resources for a successful go-live.
    • Get Started
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    ailean subscription models

    Choose between monthly or annual billing.
    ailean for hospitality
    Save 40% compared to monthly payments if you commit to a
    minimum duration of 12 month.
    €5
    per bookable unit
    per month
    €3
    per bookable unit
    per month
    Let ailean work for you now!
    COMMUNICATION
    Online 24/7
    Translation
    WhatsApp
    Images & File Sharing
    KNOWLEDGE
    General Knowledge
    Customer Knowledge
    Live Knowledge
    RESERVATION MANAGEMENT
    Reading Reservation Details
    Making Reservations
    Editing Reservations
    Extending Reservations
    Invoicing
    Payments
    ADMIN DASHBOARD
    Live View
    Ping Request
    Taking Over Conversations

    Contact us:

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